Refund Policy
Q. Is ordering online secure?
A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). All of the information you provide during the ordering process is restricted to our staff, and we ensure that all of our employees are up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from Chughtai Cutlery, please feel free to e-mail us at chughtaicutlery@gmail.com.
Q. How do I place my order?
A.
- Click on the product you want to buy.
- Click on the “Add To Cart” option.
- You can add multiple products to the cart by opening different product pages and adding them to the cart.
- After that, click on “Cart” on the menu bar.
- Scroll down and click “Proceed to checkout.”
- Fill in all the billing details and check your order details (including the total cost).
- Click on the “Place Order” button below the form.
- Your order is placed, and you will receive a confirmation email with your order details.
- You can receive your order via Cash On Delivery (COD) method.
Q. How do I cancel an order on Chughtai Cutlery?
A. To cancel your order, log in to your account. For guest users, they can call our helpline during office hours to cancel their orders. You can also cancel an order during the final confirmation call.
Q. What is your returns policy?
A. We want you to be happy with your purchase, so we offer a 7-day return policy on all tech products. If you are not satisfied with your purchase for any reason, you can return it for a full refund.
To return a product, please contact us within 7 days of receiving your order. We will provide you with a return shipping label. Once we receive the returned product, we will process your refund within 10 business days.
Exceptions to the Return Policy
The following items are not eligible for return:
- Products that have been used or damaged
- Products that are missing parts or accessories
- Products that were purchased on sale or clearance
How to Return a Product
To return a product, please follow these steps:
- Contact us within 7 days of receiving your order.
- Provide us with your order number and the reason for your return.
- We will provide you with a return shipping label.
- Pack the product securely and return it to us.
- Once we receive the returned product, we will process your refund within 10 business days.
Refunds
Refunds will be processed to the original payment method used to purchase the product. If you paid with a credit card, the refund will be credited back to your account. If you paid with Bank or any other local payment methods in Pakistan, the refund will be sent to your account.
Q. What is your shipping cost?
A. Our shipping cost is Rs 0/- We are offering Free Shipping.
Q. Which service do you use for shipping?
A. We use “M&P, TCS, and Leopards Courier Services” for shipping.
Q. What is your delivery time?
A. We deliver within 2-3 working days after the confirmation call.
Q. How to order an out-of-stock product?
A. You can pre-order any product that is out of stock by contacting us via call or email at chughtaicutlery@gmail.com.
Contact Us
If you have any questions about our refund policy, please contact us at chughtaicutlery@gmail.com.
Thank you for shopping with Chughtai Cutlery!