Shipping Policy
Q. Is ordering online secure?
A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). All of the information you provide during the ordering process is restricted to our staff, and we ensure that all of our employees are up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from Chughtai Cutlery, please feel free to e-mail us at chughtaicutlery@gmail.com.
Q. How do I place my order?
A.
- Click on the product you want to buy.
- Click on the “Add To Cart” option.
- You can add multiple products to the cart by opening different product pages and adding them to the cart.
- After that, click on “Cart” on the menu bar.
- Scroll down and click “Proceed to checkout.”
- Fill in all the billing details and check your order details (including the total cost).
- Click on the “Place Order” button below the form.
- Your order is placed, and you will receive a confirmation email with your order details.
- You can receive your order via Cash On Delivery (COD) method.
Q. How do I cancel an order on Chughtai Cutlery?
A. To cancel your order, log in to your account. For guest users, they can call our helpline during office hours to cancel their orders. You can also cancel an order during the final confirmation call.
Q. What is your returns policy?
A. We want you to be happy with your purchase, so we offer a 7-day return policy on all tech products. If you are not satisfied with your purchase for any reason, you can return it for a full refund.
To return a product, please contact us within 7 days of receiving your order. We will provide you with a return shipping label. Once we receive the returned product, we will process your refund within 10 business days.
Exceptions to the Return Policy
The following items are not eligible for return:
- Products that have been used or damaged
- Products that are missing parts or accessories
- Products that were purchased on sale or clearance
How to Return a Product
To return a product, please follow these steps:
- Contact us within 7 days of receiving your order.
- Provide us with your order number and the reason for your return.
- We will provide you with a return shipping label.
- Pack the product securely and return it to us.
- Once we receive the returned product, we will process your refund within 10 business days.
Refunds
Refunds will be processed to the original payment method used to purchase the product. If you paid with a credit card, the refund will be credited back to your account. If you paid with Bank or any other local payment methods in Pakistan, the refund will be sent to your account.
Q. What is your shipping policy?
A. We are committed to providing you with a seamless and enjoyable shopping experience. Please review our shipping policy to understand how we handle the delivery of your orders.
Processing Time: Orders are typically processed within 1 day after payment confirmation. Please note that weekends and holidays may affect processing times. We strive to get your order ready for shipment as quickly as possible.
Shipping Method: We offer standard shipping for all orders. Our chosen carriers ensure reliable and timely delivery to your doorstep. Once your order has been shipped, you will receive a confirmation message with tracking information to monitor the progress of your package.
Delivery Time: The estimated delivery time may vary based on your location. Generally, you can expect your order to arrive within 2 to 3 business days after it has been shipped. Please note that unforeseen circumstances such as weather conditions or customs delays may impact delivery times.
Shipping Destinations: Currently, we offer shipping in Pakistan only. If you are located outside of the country and are interested in placing an order, please contact our customer support team to discuss possible shipping arrangements.
Shipping Costs: Great news! We provide free shipping on all orders within our designated shipping areas. You won't incur any additional charges for standard shipping.
Order Tracking: Once your order has been dispatched, you will receive a message with a tracking number. You can use this number to track your order in real-time and receive updates on its delivery status.
Shipping Address: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses. If you need to make changes to your shipping address, please contact us as soon as possible.
Order Confirmation: You will receive an order confirmation email shortly after placing your order. If you do not receive this email, please check your spam folder or contact our customer support team.
If you have any questions or concerns regarding our shipping policy, feel free to reach out to our customer support team at chughtaicutlery@gmail.com.
Q. Which service do you use for shipping?
A. We use “M&P, TCS, and Leopards Courier Services” for shipping.
Q. What is your delivery time?
A. We deliver within 2-3 working days after the confirmation call.
Q. How to order an out-of-stock product?
A. You can pre-order any product that is out of stock by contacting us via call or email at chughtaicutlery@gmail.com.
Contact Us
If you have any questions about our policies, please contact us at chughtaicutlery@gmail.com.
Thank you for shopping with Chughtai Cutlery!